Visiting True Cosmetics at Sarit Centre, Karuna Road, Nairobi, Kenya was an experience I won’t forget. It was a late afternoon visit, and as luck would have it, I arrived just after closing time. To my surprise, the team was incredibly thoughtful and served me anyway, which set the tone for a warm and welcoming experience.
The moment I stepped inside, I was greeted by the friendly staff. One attendant, Gabriel, was particularly helpful. He took the time to understand my needs and made excellent product recommendations. His knowledge on skincare was impressive, and he made me feel at ease while navigating their extensive range of unique and natural products.
Among the products I explored was a lovely face cream that garnered rave reviews: "The important thing I like about your shop is the service, and I love how the product makes my face clean and soft. It gives me good skin. I would definitely like to come back next time." It was priced affordably at KSh 1,200, and I couldn’t resist purchasing it. As I applied it that evening, I couldn’t help but marvel at how it transformed my skin.
Another standout product that caught my eye was their range of hair care items. Despite some of the hair brushes lacking price labels, the friendly staff were quick to assist. One review mentioned, "Oh because I believe that True Cosmetics helped me a lot including hair, skin, and body, and you have legit products; thanks!" This was reassuring as I deliberated over my selections.
The ambiance of the shop was vibrant and inviting, echoing their motto: “A Legacy of Style, A Celebration of Beauty”. I felt empowered to explore and discover what made me shine from the inside out. It was evident that the team was well trained; Jackie from the skincare section provided detailed advice on which products would support my skincare journey. She made me feel like I had a guide by my side, emphasizing a personalized touch.
Throughout my visit, it was clear that customer service is a cornerstone of what makes True Cosmetics special. Many reviewers have praised the kind, warm, and welcoming staff for their attentive service. I heard other shoppers sharing their satisfaction with the team who took their time to listen and provide tailored advice.
Overall, my experience at True Cosmetics was delightful. I left feeling educated about my choices, excited about my new skincare product, and thankful for the team that truly embodies their commitment to make every woman feel confident and beautiful. Whether you’re visiting for the first time or are a returning customer, I assure you, it’s worth the trip. Remember, if you’re in Nairobi, stop by True Cosmetics at Sarit Centre for a shopping experience that celebrates beauty!