As I strolled into Papparoti Brasserie located at The Circle Mall in Kilimani, the inviting aroma of freshly baked coffee-caramel-coated buns immediately enveloped me. It was a balmy afternoon when I decided to treat myself to a delightful snack and experience their famous offerings. I arrived around 3 PM, excited to immerse myself in a place renowned for its global reputation.
The moment I entered the café, the warm and welcoming atmosphere struck me. The décor was inviting, with a cozy vibe that made me feel right at home. I was promptly greeted by Carol, whose enthusiastic disposition and outstanding customer service instantly caught my attention. Several reviews had praised her, and I could see why – she genuinely made my day brighter. As one reviewer noted, 'Had the best customer service, was served by Carol the best of the best, welcoming, she totally deserves a raise.'
After taking a moment to soak in the ambiance, I perused their menu, which featured a variety of tempting options. I decided on a classic Bun and paired it with a rich latte – a timeless combination. As I took my first bite of the bun, I could taste the perfection of the freshly baked layers, with its unique coffee and caramel coating harmonizing beautifully. Many customers echoed my feelings, saying, 'The food was delicious and well presented.'
Every aspect of my visit was nothing short of delightful. The portions were generous, and the presentation was impeccable! The latte, served at the ideal temperature, was creamy and bold without being overpowering. I found myself savoring each sip, just as another diner commented about their experience, stating, 'The drinks were nice. I will be back.'
One aspect that truly stood out was the exemplary customer service. Though I was lucky to have Carol, several other patrons consistently shared positive experiences regarding the staff. People were particularly impressed by the team's friendliness and attentiveness, as evidenced by another review: 'The service was warm and friendly.'
Beyond remarkable service and delicious food, Papparoti Brasserie boasts an ambience that truly enhances your experience. I felt as if I had momentarily stepped into a different world – one where I could simply relax and savor the moment. A reviewer even likened their care to being in Japan, stating, 'Ooh yes,,, I felt like I was in Japan🇯🇵,,, The café was well organized and nice smelling staff.' This really resonated with me, as it adds another layer of enjoyment to the visit.
After finishing my wonderful snack, I couldn’t help but appreciate how I felt – satisfied and joyful. The overall vibe, the exceptional service from Carol, and the delicious food made my visit a 10/10 experience. I left with a smile and the determination to return soon, especially knowing that Papparoti Brasserie Mats would be waiting to tantalize my taste buds again.