Recently, I had the pleasure of visiting Lexo Energy, located at Thika Rd, Ruiru, Kenya. Known for being East Africa’s fastest-growing petrol station network, Lexo Energy promises to redefine refuelling, and I was eager to see if it lived up to the hype. I stopped by on a sunny afternoon, excited to experience the blend of cutting-edge technology and premium roadside convenience that they advertise.
Upon entering, I was immediately struck by the professionalism and care of the staff. Each attendant is dedicated to offering exceptional service, and it certainly showed. One particular attendant, who I sadly didn’t catch the name of, was incredibly quick to assist me with my needs, embodying the fast and reliable service that many reviews highlighted.
I decided to fuel my car and check out their offerings. The petrol price was surprisingly reasonable, which is always a bonus, but what truly caught my eye was their convenience store. There, I found a selection of snacks and beverages that were perfect for any traveler on the go.
- Quick and Reliable Service: I was impressed by the speed at which I was assisted. The staff made sure that my refuelling experience was seamless and convenient.
- Great Customer Care: Many reviews praise the customer service at Lexo Energy, and I can vouch for that. One satisfied customer mentioned, "Thank you for the follow-up. I loved your services in Ruiru branch, and customer service for your manager there is top-notch." It’s clear that customer satisfaction is important to them!
- Value for Time: One of the standout points from customer feedback was how Lexo Energy saves time for modern travelers. A reviewer mentioned, "My experience with Lexo Ruiru is awesome... saves me more, mostly the time needed." This was certainly true for me as well—it was in and out in no time!
Another highlight of my visit was their commitment to customer engagement. I noticed a sign encouraging customers to reach out through various channels and provide feedback, which reinforced their dedication to improving the refuelling experience. As one reviewer noted, "It's awesome you get back to your customers through a channel💯"—this speaks volumes about their willingness to connect and enhance service.
As I made my way back to the car, I couldn’t help but feel a sense of satisfaction. Lexo Energy really offers a 360° premium experience for travelers. Whether it's the fast service, the quality of products, or the attentive staff, I left feeling like my needs were truly met.
This visit reassured me that fuel doesn’t just get me to my destination; it’s about fueling my journey with convenience and care. I will definitely be returning to Lexo Energy in Ruiru, not just to refuel my vehicle but also to experience their warm hospitality and grab a snack on my travels.